Shipping Policy

Kiana Numismatic and Jewelry Limited (KNJ)

Shipping Within the United States

KNJ currently ships orders within the United States.

Orders are securely packaged and shipped using appropriate shipping services based on the items purchased.

Depending on the order and shipping method, shipments may include:

Tracking information

Signature confirmation

Shipping insurance

Tracking information will be provided after the order has shipped.

Shipping Processing

Orders are processed after payment has been received and confirmed.

Shipping and handling times may vary depending on the item, payment verification, availability, and shipping method.

If additional processing time is required, KNJ may contact the customer using the contact information provided with the order.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an incorrect or incomplete address is provided, customers should contact KNJ as soon as possible.

KNJ cannot guarantee that an order can be redirected after it has been processed or shipped.

Damaged Packages

If a package arrives damaged, please:

Keep all original shipping materials and packaging.

Take clear photographs of the package, packaging materials, and item.

Contact KNJ as soon as possible after delivery.

Please provide:

Order number

Description of the damage

Photographs of the package and item

KNJ will review the information and, when applicable, work with the shipping carrier and insurance provider to resolve the issue.

Signature Confirmation

Certain orders may require a signature upon delivery based on the value or nature of the items purchased.

Customers should ensure that someone is available to receive shipments when signature confirmation is required.

Shipping Insurance

When shipping insurance is included or purchased for an order, KNJ will follow the applicable requirements of the shipping carrier and insurance provider when processing a claim.

Customers should retain the original packaging and shipping materials if a shipment is damaged.

Third-Party Forwarding Services

KNJ currently ships only within the United States.

Customers who use freight forwarders, mail forwarding services, or other third-party forwarding services are responsible for any risks associated with forwarding the order after delivery to the designated domestic address.

Once an order has been delivered to the third-party forwarding service or designated domestic address, KNJ's responsibility for the shipment ends.

Contact KNJ

If you have questions about shipping or your order, please contact us:

Kiana Numismatic and Jewelry Limited (KNJ)

46191 Westlake Drive
Sterling, VA 20165
United States

Phone: (571) 582-6060
Email: contact@coinsandsilver.com

For information about returns and refunds, please review our Return & Refund Policy.