Refund policy

Shipping & Return Policy

Kiana Numismatic & Jewelry (KNJ)

Shipping Policy

KNJ ships orders within the United States using secure packaging and shipping services appropriate for the items purchased.

Depending on the order and shipping method, shipments may include:

  • Signature confirmation

  • Shipping insurance

  • Tracking information

  • Secure packaging

Tracking information will be provided after the order has shipped.

Damaged Packages

If your order arrives damaged, please:

  1. Keep all original shipping materials and packaging.

  2. Take clear photographs of the package, packaging materials, and damaged item.

  3. Contact KNJ as soon as possible after delivery.

Please provide:

  • Order number

  • Description of the damage

  • Photographs of the package and item

Contact KNJ:

Email: contact@coinsandsilver.com
Phone: (571) 582-6060

KNJ will review the claim and, when applicable, work with the shipping carrier and insurance provider to resolve the issue.

Return & Refund Policy

Due to the nature of precious metals, bullion, coins, currency, jewelry, and collectible items, returns are limited to specific circumstances.

Eligible Returns

KNJ may accept a return when:

  • The item received is materially different from the listing description.

  • The wrong item was shipped.

  • The item was damaged during shipping.

Customers must contact KNJ within 7 calendar days of confirmed delivery to report an eligible issue.

Items That Are Not as Described

If you believe an item is materially different from its listing description, contact KNJ within 7 calendar days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Clear photographs of the item

  • Any relevant photographs of the packaging

KNJ will review the information and determine the appropriate resolution.

Damaged Items

If an item is damaged during shipping, please retain all original packaging and contact KNJ within 7 calendar days of delivery.

KNJ may require photographs and other information necessary to document the damage and process a carrier or insurance claim.

Incorrect Items

If KNJ ships an incorrect item, please contact us within 7 calendar days of delivery.

If the return is approved, KNJ will provide instructions for returning the incorrect item.

Return Authorization

All returns must be approved by KNJ before the item is shipped back.

Customers should not return an item without receiving written return instructions from KNJ.

Unauthorized returns may be refused or returned to the sender.

Condition of Returned Items

Approved returns must be returned in the condition in which they were received.

Where applicable, returned items must include:

  • Original packaging

  • Certificates

  • Tags

  • Accessories

  • Other materials included with the original order

Items that have been altered, resized, cleaned, damaged, or otherwise changed after delivery may not qualify for a return.

Return Shipping

For an approved return resulting from an item being materially not as described, incorrectly shipped, or damaged during transit, KNJ will provide return shipping instructions and may provide a prepaid return shipping label when appropriate.

For other approved returns, the customer may be responsible for return shipping costs.

Refunds

Once an approved returned item is received and inspected, KNJ will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase unless another refund method is agreed upon by KNJ and the customer.

Please allow 7–10 business days after receipt and inspection of the returned item for refund processing.

The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.

Exchanges

Exchanges may be available depending on the item and circumstances.

All exchanges require prior approval from KNJ and are subject to the same return conditions described in this policy.

Order Cancellations

Customers should contact KNJ as soon as possible if they wish to cancel an order.

Cancellation requests are not guaranteed and may not be possible once an order has been processed or shipped.

If an order has already shipped, the customer may need to follow the applicable return process described above.

International Shipping

KNJ currently ships only within the United States.

KNJ does not directly ship orders internationally.

Customers should not use freight forwarders, international mail forwarding services, or other third-party forwarding services without contacting KNJ first.

Once an order has been delivered to a third-party forwarding service or other designated domestic delivery address, KNJ's responsibility for the shipment ends.

Policy Changes

KNJ may update this policy from time to time. The current version published on this website will apply to orders placed after the effective date of the updated policy.

Contact KNJ

Kiana Numismatic & Jewelry (KNJ)

46191 Westlake Dr
Sterling, VA 20165
United States

Phone: (571) 582-6060
Email: contact@coinsandsilver.com

Last Updated: August 26, 2026