Return & Refund Policy

Kiana Numismatic and Jewelry Limited (KNJ)

Effective Date: October 18, 2026

1. Overview

At Kiana Numismatic and Jewelry Limited (KNJ), we take pride in offering coins, precious metals, bullion, jewelry, watches, and collectibles. We strive to provide accurate product descriptions, secure packaging, and reliable customer service.

Due to the nature of precious metals, bullion, coins, and collectible merchandise, all sales are generally final, except as described in this policy or where applicable law requires otherwise.

Please carefully review product descriptions, photographs, specifications, condition details, and prices before placing an order.

2. Eligible Returns

KNJ will review return requests involving the following circumstances:

• The wrong item was shipped.

• The item received is materially different from its listing description.

• The item was damaged during shipment.

Customers must contact KNJ within 7 calendar days of confirmed delivery to report an eligible issue.

To help us investigate, please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging, when applicable.

Claims reported after this period may be denied where permitted by applicable law. Nothing in this policy limits rights or remedies that cannot legally be excluded or restricted.

3. Restocking Fees

KNJ applies the following restocking-fee policy to return requests, subject to applicable law.

Return situation	Restocking fee
Wrong item shipped	0%
Item materially differs from description	0%
Qualifying shipping damage	0%
Discretionary return approved by KNJ	0%
Final sale, return not eligible	No return accepted, subject to applicable law

No restocking fee will be charged for an approved return under the circumstances listed above.

Discretionary returns require written approval from KNJ before the item is returned. Approval is not guaranteed.

For approved discretionary returns, customers may be responsible for return shipping costs, and original shipping charges may be non-refundable where permitted by applicable law.

4. Return Authorization

All returns require written authorization from KNJ before an item is shipped back.

If your request is approved, KNJ will provide return instructions and explain the applicable shipping arrangements.

Please do not return merchandise without receiving written approval and instructions. Unauthorized returns may be delayed or refused where permitted by applicable law.

5. Return Condition Requirements

Unless the return involves damage or another eligible issue that makes these requirements unreasonable, returned merchandise must include:

• The original item in its original condition.

• Original packaging, tags, certificates, and accessories, where applicable.

• All accompanying documentation supplied with the order.

Items returned for discretionary reasons must not have been worn, altered, resized, cleaned, repaired, or otherwise modified after delivery.

For claims involving shipping damage or an incorrect item, please retain the original packaging and all shipping materials until the claim has been resolved.

6. Return Shipping Costs

For an approved claim involving an incorrect item, a material listing discrepancy, or qualifying shipping damage, KNJ will provide return instructions and cover reasonable return shipping costs as applicable.

For a discretionary return approved by KNJ, the customer is responsible for return shipping costs unless otherwise agreed in writing or required by applicable law.

Original shipping charges are generally non-refundable for discretionary returns where permitted by applicable law.

Customers must use the return method specified by KNJ and retain proof of shipment until the matter is resolved.

7. Refund Processing

Once an authorized return is received and inspected, KNJ will notify the customer of the outcome.

Approved refunds will generally be issued to the original payment method. Store credit may be offered where appropriate and accepted by the customer.

Please allow 7–10 business days after receipt and inspection for KNJ to process an approved refund. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Any applicable shipping deductions or other permitted adjustments will be explained as part of the return process.

8. Exchanges

Exchanges are subject to product availability and written approval from KNJ.

The returned item must meet the applicable return conditions. If an exchange is unavailable, KNJ will explain the available options.

9. Order Cancellations

Contact KNJ as soon as possible if you need to request an order cancellation.

Cancellation cannot be guaranteed after an order has been processed, fulfilled, or shipped. If a cancellation is approved, any applicable refund will be handled in accordance with this policy and applicable law.

10. U.S. Shipping and Third-Party Forwarding

KNJ currently ships orders within the United States. International shipping is not available unless expressly agreed to by KNJ in writing.

Customers who use freight forwarders, mail forwarding services, or other third-party forwarding services are responsible for transportation risks after delivery to the designated U.S. address, subject to applicable law.

Please contact KNJ promptly if an issue arises before delivery to that address. Claims will be reviewed under this policy and applicable law.

11. Contact Information

For questions about returns, refunds, exchanges, or an existing order, please contact:

Kiana Numismatic and Jewelry Limited (KNJ)

46191 Westlake Drive
Sterling, VA 20165
United States

Phone: (571) 582-6060
Email: contact@coinsandsilver.com
Website: https://coinsandsilver.com

Please include your order number in all correspondence regarding an existing purchase.

12. Policy Updates and Applicable Rights

KNJ may update this policy from time to time. The version applicable to a purchase will be interpreted in accordance with applicable law.

Nothing in this policy is intended to limit consumer rights or remedies that cannot legally be excluded or restricted.

Thank you for choosing Kiana Numismatic and Jewelry Limited. We appreciate your business and are committed to handling customer concerns professionally, fairly, and transparently.